Return & Refund Policy – MedicoEase


Thank you for shopping with MedicoEase. We are committed to customer satisfaction and transparency. This Return & Refund Policy explains when and how returns and refunds can be requested in a fair and compliant manner.


1. Eligibility for Returns

Customers may request a return within 7 days of delivery if:

  • The product delivered is damaged, defective, or incorrect

  • The product is past the printed expiry date

  • Items are missing from the delivered package

To remain eligible, returned products must be:

  • Unopened and unused

  • In original packaging with seals intact

  • Accompanied by proof of purchase

📌 Items that are opened, used, or altered after delivery cannot be returned for safety and hygiene reasons.


2. Items Not Eligible for Return

To comply with product-safety regulations, certain items cannot be returned, including:

  • Safety-restricted health products

  • Opened or used consumable products

  • Items returned without authorization

  • Products damaged due to improper storage or handling by the customer

👉 This policy applies to all customers and international orders.


3. Return Request Procedure

To request a return:

1️⃣ Contact our customer support within 7 days of delivery
2️⃣ Provide the order number, product details, and photos of the issue (if applicable)
3️⃣ Our team will review and provide return authorization with instructions

📌 Return shipping charges may apply unless the issue is caused by an error on our part.


4. Refunds

  • Refunds are issued only after the returned product has been received and inspected

  • Approved refunds will be processed within 7–10 business days to the original payment method

  • If the refund is delayed after processing, please contact your bank/payment provider

In cases where a full return is not applicable, we may offer a partial refund or store credit at our discretion.


5. Order Cancellations

  • Orders can be cancelled before shipment for a full refund

  • If the order has already shipped, cancellation is not possible and the return policy will apply

  • MedicoEase may cancel an order if necessary due to unavailability, regulatory restrictions, or incorrect information. In such cases, a full refund will be issued


6. Lost or Undelivered Orders

If a shipment is lost during transit, we will initiate a refund or replacement after verification with the courier.

Delays caused by customs clearance or local regulations are outside our control, but our support team will assist with tracking.


7. Contact Information

For return or refund requests:

📧 Email: order@medicoease.com
📞 WhatsApp Only: +1 346-793-1300

 

At MedicoEase, we aim to provide a safe and transparent shopping experience. If you need assistance at any point, our support team is happy to help.