Return & Refund Policy – MedicoEase

Thank you for shopping with MedicoEase. We are committed to customer satisfaction and transparency. This Return & Refund Policy explains when and how returns and refunds can be requested in a fair and compliant manner.

1. Eligibility for Returns

Customers may request a return within 7 days of delivery if:

• The product delivered is damaged, defective, or incorrect

• The product is past the printed expiry date

• Items are missing from the delivered package

To remain eligible, returned products must be:

• Unopened and unused

• In original packaging with seals intact

• Accompanied by proof of purchase

📌 Items that are opened, used, or altered after delivery cannot be returned for safety and hygiene reasons.

2. Items Not Eligible for Return

To comply with product-safety regulations, certain items cannot be returned, including:

• Safety-restricted health products

• Opened or used consumable products

• Items returned without authorization

• Products damaged due to improper storage or handling by the customer

👉 This policy applies to all customers and international orders.

3. Return Request Procedure

To request a return:

1️⃣ Contact our customer support within 7 days of delivery
2️⃣ Provide the order number, product details, and photos of the issue (if applicable)
3️⃣ Our team will review and provide return authorization with instructions

📌 Return shipping charges may apply unless the issue is caused by an error on our part.

4. Refunds

• Refunds are issued only after the returned product has been received and inspected

• Approved refunds will be processed within 7–10 business days to the original payment method

• If the refund is delayed after processing, please contact your bank/payment provider

In cases where a full return is not applicable, we may offer a partial refund or store credit at our discretion.

5. Order Cancellations

• Orders can be cancelled before shipment for a full refund

• If the order has already shipped, cancellation is not possible and the return policy will apply

• MedicoEase may cancel an order if necessary due to unavailability, regulatory restrictions, or incorrect information. In such cases, a full refund will be issued

6. Lost or Undelivered Orders

If a shipment is lost during transit, we will initiate a refund or replacement after verification with the courier.

Delays caused by customs clearance or local regulations are outside our control, but our support team will assist with tracking.

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