Cancellation Policy

At MedicoEase, we strive to provide a seamless shopping experience. However, we understand that sometimes cancellations may be necessary. Please read our Cancellation Policy to understand the terms and conditions for canceling an order.

1. Order Cancellation Before Shipment

✔️ Customers can cancel their order before it is shipped by contacting our customer support team.
✔️ If the order is canceled before shipping, a full refund will be processed.
✔️ Once the cancellation request is approved, you will receive a confirmation email.

🚨 Orders that have already been processed for shipping cannot be canceled.

2. Order Cancellation After Shipment

✔️ If your order has already been shipped, it cannot be canceled.
✔️ You may refuse delivery upon arrival, but applicable return and refund policies will be followed.
✔️ Return shipping charges may apply in such cases.

3. Cancellation by MedicoEase

✔️ MedicoEase reserves the right to cancel any order due to:

Product unavailability or stock issues.
Incorrect or incomplete shipping details.
Regulatory restrictions or legal compliance issues.
Suspected fraudulent transactions.
✔️ In such cases, customers will be notified, and a full refund will be processed promptly.

4. Refund for Canceled Orders

✔️ Refunds for canceled orders (before shipment) will be processed within 5-7 business days.
✔️ The refund will be issued to the original payment method used at checkout.
✔️ In case of partial order cancellation, a refund will be issued for the canceled items only.

5. How to Request a Cancellation?

📍 Step 1: Contact our customer support team via email or phone as soon as possible.
📍 Step 2: Provide your order number and reason for cancellation.
📍 Step 3: Wait for confirmation of cancellation and refund processing details.

📧 Email: [email protected]
📞 Phone: : +1 332-252-5167

At MedicoEase, we prioritize customer satisfaction. If you need further assistance, feel free to reach out to our support team.