Return & Refund Policy – MedicoEase

At MedicoEase, we prioritize customer satisfaction and strive to provide high-quality healthcare products. If you are not satisfied with your purchase, please review our Return & Refund Policy for guidance on eligibility, process, and terms.

1. Eligibility for Returns & Refunds

✔️ Returns and refunds are only applicable for the following reasons:

Damaged, defective, or incorrect products received.
Expired products delivered.
Missing items in the order.
✔️ Products must be returned in unused, unopened, and original packaging.
✔️ Prescription medications, perishable goods, and opened health products cannot be returned due to safety and legal reasons.
🚨 We do not accept returns for change of mind or incorrect orders placed by the customer.

2. Return Process

📍 Step 1: Contact our customer support within 48 hours of delivery to request a return.
📍 Step 2: Provide your order number, product details, and reason for return (with images if applicable).
📍 Step 3: If approved, we will provide a return authorization and instructions for shipping the product back.
📍 Step 4: After receiving and inspecting the returned item, we will process the refund or replacement.

📌 Return shipping costs may apply unless the return is due to our error.

3. Refund Policy

✔️ Refunds will be issued only after the returned product is received and verified.
✔️ Refunds are processed within 7-10 business days to the original payment method.
✔️ If the refund is delayed, customers should check with their bank or payment provider.
✔️ If a return is not applicable, MedicoEase may offer a partial refund or store credit at its discretion.

4. Non-Refundable Items

❌ Prescription medications (due to legal and safety concerns).
❌ Opened or used products.
❌ Items returned without prior authorization.
❌ Products damaged due to improper handling by the customer.

5. Order Cancellations & Refunds

✔️ Orders can be canceled before shipment for a full refund.
✔️ If an order has been shipped, it cannot be canceled, and return policies will apply.
✔️ If MedicoEase cancels an order due to stock issues, regulatory reasons, or incorrect information, a full refund will be issued.

6. Lost or Undelivered Orders

✔️ If an order is lost in transit, we will initiate a replacement or refund after verification.
✔️ If the delivery is delayed due to customs clearance or local regulations, MedicoEase is not responsible for the delay but will assist with tracking the order.

7. How to Contact Us?

For returns, refunds, or issues with your order, please contact us:

📧 Email: [email protected]
📞 Phone: : +1 332-252-5167

At MedicoEase, we aim to provide a hassle-free return and refund process. If you have any concerns, feel free to reach out.