Return & Refund Policy
Return & Refund Policy – MedicoEase
Thank you for shopping with MedicoEase. We are committed to providing a transparent and customer-friendly experience. This policy explains the conditions under which returns and refunds may be requested.
1. Return Eligibility
Customers may request a return within 7 days of delivery if:
- The product received is damaged or defective
- An incorrect item was delivered
- Items are missing from the package
To be eligible:
- Product must be unused and in original packaging
- All seals and labels must be intact
- Proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return:
-
Products restricted by safety or hygiene guidelines
-
Opened or used products
-
Items returned without authorization
-
Products damaged due to improper storage or handling by the customer
👉This policy applies to all customers, including international orders.
3. Return Process
To request a return:
- Contact our support team within 7 days of delivery
- Provide order number and issue details
- Attach images if applicable
After review, we will provide return instructions.
👉 Return shipping charges may apply unless the issue is due to our error.
4. Refunds
-
Refunds are issued only after the returned product has been received and inspected
-
Approved refunds will be processed within 7–10 business days to the original payment method
-
If the refund is delayed after processing, please contact your bank/payment provider
In cases where a full return is not applicable, we may offer a partial refund or store credit at our discretion.
5. Order Cancellation
-
Orders can be cancelled before shipment for a full refund
-
Once shipped, cancellation is not possible
MedicoEase reserves the right to cancel orders due to unavailability or incorrect information. In such cases, a full refund will be issued.
6. Lost or Undelivered Orders
If a shipment is lost in transit:
- We will verify with the courier
- A replacement or refund will be issued if confirmed
Delays caused by shipping carriers or customs are outside our control, but we will assist you in tracking your order.
